Terms of Service

Who these terms are between

These terms are between you and Jalia Walda Salon, 3222 Hillcroft St, Houston, TX 77057, (832) 834‑0324.

They apply when you book an appointment with us, walk in for a service, or use this website. Booking an appointment or sitting in the chair means you accept them. If there is something here you are not happy with, tell us before we start rather than after.

Your privacy is covered separately, in our privacy policy.

Booking an appointment

• Online at booking.jaliawaldasalon.com, any hour of the day.
• By phone on (832) 834‑0324.
• Walk in. Walk-ins are welcome and we will fit you in where we can — but an appointment is the only way to be certain of a chair, and a full head of small braids is a long booking to find a gap for.

We are open seven days a week from 6:30 AM. Book the style you actually want: the time we set aside depends on it, and a booking made for the wrong style may not have the hours in it to finish the right one.

Arriving for your appointment

Come with your hair washed, dried and detangled unless you have booked a wash with us. Braiding starts faster, the parting is cleaner and the result holds better. If your hair needs the work first, add wash and blow dry to the booking — it is $35 with a service — and we will build the time in.

Tell us at the start about anything that affects the work: a tender scalp, recent colour or relaxer, traction damage, thinning at the hairline, or a style you want taken down first. None of it is a problem. Finding out halfway through is.

Cancellations, late arrivals and no-shows

Our current deposit and cancellation terms are confirmed with you at the time you book, through the booking system or by phone, and those are the terms that apply to your appointment.

In practice, the thing that matters is simple: if something comes up, call us as early as you can. A few hours is usually enough for us to give the chair to someone who wants it, and a cancellation that gets filled costs nobody anything. A chair that sits empty for four hours is a braider’s day.

If you are running late, call. We will tell you honestly whether there is still enough of the booking left to do the style properly, or whether it is better to move you. Starting a six-hour install two hours late and rushing it is not something we will do to your hair.

Prices and what a quote covers

Every price we publish is a starting price for that style. What moves it is length, braid size and how much hair the style takes — which is why the same style can be $185 or $355.

• Prices published on this site can change. The price that applies is the one we agree with you at the appointment.
• A quote covers the braiding. Hair, takedown and a wash are separate — see the next section.
• The full price list has every style.

Hair and extensions

You can bring your own hair or buy it here. Either is fine.

Braiding hair

$16 a pack.

Boho / French curl hair

$60, or $70 in a colour.

Wash & blow dry

$35 with a service, $50 on its own.

Wash & detangle

$100.

If you bring your own: bring enough. Running out partway through means an unfinished head or a trip to the shop in the middle of your appointment, and we cannot always hold the chair while you go. Ask us how many packs your style needs when you book and we will tell you.

We cannot guarantee how hair we did not supply will behave — how it holds a curl, whether it sheds, or how it reacts to hot water.

Payment

Payment is due when the service is finished, at the salon. We will tell you what the total is before we begin, so there is nothing to work out at the end.

This website does not take payments and has no payment form on it. If you pay a deposit through the booking system, that goes through the booking provider’s own payment screen, not through us — see our privacy policy.

Scalp, skin and health

Tell us before we start if you have a scalp condition, an open sore, a recent chemical treatment, hair loss or thinning at the hairline, or a known sensitivity to synthetic braiding hair. We will tell you honestly whether the style you want is a good idea, and we will suggest a size or a tension that is kinder if it is not.

We will say no to work we think will damage your hair. Braids that are too small or too tight on a hairline that is already receding do real, sometimes permanent harm. If we decline a style, it is for that reason and we will explain it and offer an alternative.

We are braiders, not doctors. Nothing we say about your scalp is medical advice. If something on your scalp is painful, spreading or not healing, see a doctor.

Children

We braid children’s hair. A parent or guardian books the appointment and we ask that one stays at the salon for the whole of it — a child sitting for hours does better with their adult in the room, and we are not able to take responsibility for a child left with us.

Permission for a photo of a child comes from the parent or guardian, in writing, every time. See section 11.

Aftercare, results and putting things right

How long a style lasts depends on your hair, the size of the braid and how you look after it. We will tell you how to care for it before you leave and we are happy to go over it again on the phone.

If something is not right, bring it back to us. A braid that has slipped, a part that is not sitting straight, a section that has come loose in the first few days — come in and we will look at it. Fixing our own work is not a favour, it is the job.

What we cannot do is undo a finished install because you have changed your mind about the style, or refund hours of work that were done to the specification you asked for. Tell us at the start, or in the chair, rather than after.

Photos and video

We photograph our work and post it. Before anything with your face in it goes anywhere, we ask you, and “no” is a complete answer that costs you nothing. Most of what we post is the back of the head.

Already posted and want it gone? Call us and it comes down, no reason needed. The full detail is in our privacy policy.

This website

The photographs, video and text on this site are ours or our clients’, and are published with permission. Please do not reuse them to advertise another salon’s work.

We keep the site accurate, but prices, opening hours and the list of styles we offer do change. If the site and what we tell you at the salon disagree, what we tell you at the salon is right, and we would rather you pointed out the mistake so we can fix the page.

Where our responsibility ends

• We are responsible for the work we do and for doing it with care.
• We are not responsible for how hair you supplied behaves.
• We are not responsible for damage caused by aftercare we did not advise — a style taken down roughly at home, or re-tightened by somebody else.
• Please keep your belongings with you. We cannot take responsibility for items left at the salon.

None of this is meant to limit any right you have under Texas law that cannot be limited by an agreement.

Which law applies

These terms are governed by the laws of the State of Texas, and any dispute belongs in the courts of Harris County, Texas.

If any single part of these terms turns out to be unenforceable, the rest still stands.

Changes to these terms

If these terms change, the “last updated” date at the top changes with them. The terms that apply to your appointment are the ones published when you booked it.

Talk to us

Phone

(832) 834‑0324

In person

3222 Hillcroft St, Houston, TX 77057 — open seven days from 6:30 AM.

Book

booking.jaliawaldasalon.com

If any part of this page is unclear, ask us before you book rather than after. We would rather answer the question.